Simple, because you see it first

Reserving costs nothing

Reserving a racket on this site doesn't commit you to anything. I hold it for you for 24 hours while we arrange collection or delivery. You only buy it when you've seen it and paid, at the club or once delivery is agreed.

Collecting at the club

Collect your racket from The Padel Vault, Unit 2, Velocity, Roebuck Way, Milton Keynes MK5 8HL, where I coach. When you reserve, I'll email you to arrange a time.

Take your time looking it over before you pay. Once you've seen a racket and paid for it in person, I can't take it back just because you've changed your mind. If it turns out to be faulty, see below.

Delivery

UK delivery is available by arrangement. I'll confirm the postage cost before you commit, send it tracked, and post it once you've paid.

Online deals

Rackets marked Online deal are ones I've found on UK marketplaces. You order from me at the price shown and the racket is posted straight to you from the seller, tracked. I don't handle these rackets, so I haven't checked them in person. The condition comes from the seller's photos and description.

When you reserve a deal, I check it's still available and confirm the final price, including postage, before you pay. If it has sold in the meantime, you pay nothing.

You have the same rights as with any racket I post to you: 14 days from delivery to change your mind, and a full refund if it isn't as described. You deal with me, not the seller.

Changed your mind about a delivered racket

If I posted the racket to you, you have 14 days from the day you receive it to change your mind, for any reason.

1. Tell me within those 14 days. Email [email protected] or use the form below. A quick message saying you want to cancel is enough.
2. Send the racket back within 14 days of telling me. You pay the return postage.
3. I'll refund the racket price and the standard postage you paid, within 14 days of getting it back.

Please handle it as you would in a shop. If it comes back with new marks from use, I can reduce the refund to cover that.

If something is wrong with it

If a racket is faulty or isn't as I described it, email me within 30 days and I'll give you a full refund. After 30 days, I'll repair it, replace it or refund you. This applies whether you collected it or had it delivered, and it doesn't affect your statutory rights.

Damage I've told you about isn't a fault you can claim for. For example, a racket listed with a frame crack has that crack.

Cancellation form

You don't have to use this, but you can copy it into an email or a letter.

To Racket Reset, [email protected]:

I hereby give notice that I cancel my contract of sale for the following racket: [racket]

Received on: [date]
Name: [your name]
Address: [your address]
Signature (only if sent on paper)
Date: [date]

Email it to [email protected]. If you'd rather post it, the postal address is on the Privacy page.